Shop Terms

ORDER TURNAROUND
Most of our products are made and packaged fresh upon order, including blending all our mixes. Orders usually ship within 2-3 business days.

SHIPPING / PICKUP
We currently only ship to US addresses via USPS Priority or UPS Ground, from our production facility in Naperville IL. Shipment times may vary based on your location, but generally arrive within 2-5 business days after we ship. You will receive an email with a tracking number once the order is shipped.

For pickup orders, you will receive an email once your order is ready for pickup. We will coordinate a pickup time with you, just reply to the email! The pickup location is our manufacturing facility at 1904 Brookdale Rd #128, Naperville IL 60563.

CANCELLATIONS
Because we start preparing your order soon after it is placed, we can only accept cancellations within 5 hours of the order being placed. So if you placed the order at midnight, you have until 5am to cancel the order. To cancel, please email us at hello@drinkgbs.com (no worries, we count the time of receiving your email, not when we see it).

RETURNS / REFUNDS
All products purchased from our online store are sold on a non-returnable, non-refundable basis, unless the product is incorrect or damaged.

We will NOT accept returns or offer refunds if:
- you change your mind or you accidentally order the incorrect item
- you do not like the product you ordered
- item is opened or tampered with (this is to ensure food safety!)
- something goes wrong because you provide incorrect billing details, shipping details, payment info, or other order info

// For incorrect items: if you receive something different than what you ordered, DO NOT open the packaging of the item. To maintain food safety regulations, we do not accept returns/refunds of items that have been opened or tampered with. Please contact us at hello@drinkgbs.com and we'll send you the correct item or resolve the issue to the best of our abilities.

// For damaged items: please send us the details and photos of the damaged items to hello@drinkgbs.com within 7 days of the order arriving at your doorstep and we'll do our best to resolve the issue to your wishes.